Terms and Conditions
The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.
All content appearing on this Web site is the property of:
Houston, TX 77292
Copyright © 2009-2016 Stellavolta LLC. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2009-2016 Stellavolta LLC. All rights reserved.
All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Stellavolta. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of ShopAkari or any third party, except as expressly granted herein.
- Use Of Site
This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Stellavolta and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Stellavolta believes that customer conduct violates applicable law or is harmful to the interests of Stellavolta and its subsidiaries.
We respect your privacy. Therefore we never share or sell your personal information with any third parties. Any information collected through this site is intended to be used for this transaction only. Your personal information is secured via SSL (Secure Socket Layer) Technology.
- Free Shipping Offers
Free shipping offers do not apply to items that ship outside of the contiguous U.S. Additional fees may apply for U.S. shipments to APO/FPO, AK, HI, and PR.
- Shipping & Delivery
At this time, Stellavolta ships merchandise to locations within the United States. We reserve the right to switch shipping carriers from the one selected with a comparable service to ensure that your package arrives expediently. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.
Orders placed after 12:00 p.m. CST will be processed the following business day.
FREIGHT AND PACKAGE RECEIVING PROCEDURE
UPON ARRIVAL OF YOUR FREIGHT SHIPMENT
Inspect the condition of the shipment:
Count the number of pallets and cartons. Make sure your count on the enclosed packing list matches the count on the delivery receipt. Look for any damage to the packaging. Damage to the packaging includes:
- * Broken pallets
- * Shrink wrap that is falling off, missing, slightly torn, dirty or has holes
- * Cardboard with tiny crinkles, dents or tears
- * Missing or crushed "no stack" cones
- * Inspect underneath any packaging with damage, no matter how slight the damage.
- * When in doubt, sign the delivery receipt noting possible damage
YOU ARE LIABLE FOR ANY DAMAGE TO THE PACKAGING OR PRODUCTS NOT NOTED AT THE TIME OF RECEIPT. DO NOT SIGN THE DELIVERY RECEIPT UNTIL YOU HAVE DETERMINED YOUR SHIPMENT IS COMPLETE AND FREE OF SHIPPING DAMAGE.
VISIBLE DAMAGE OR SHORT PROCEDURE
- Note discrepancies (overage, shortage, or damage) on delivery receipt and unload shipment. The fact that goods are damaged during transportation does not justify refusal to accept them. Have the driver and your representative who receives, inspects, and signs the delivery receipt/bill of lading note the damage. If driver refuses to sign the receipt, make not of driver's name and refusal on delivery receipt.
- Request a carrier freight inspection.
- IMMEDIATELY FILE YOUR CLAIM WITH THE CARRIER OR FORWARD THE FOLLOWING INFORMATION TO STELLAVOLTA:
- * Signed delivery receipt showing the discrepancy noted
- * Copy of packing list
- * Copy of invoice
- * Photographs of damage
Call your Stellavolta representative and place a new order. You are responsible for payment of the original invoice if the carrier denies your claim.
CONCEALED DAMAGE PROCEDURE
- You have 15 days from date of delivery to notify the carrier and file a claim for concealed damage.
- Open your product and thoroughly inspect within this period of time.
- Request a carrier freight inspection immediately.
- Sales Tax
Stellavolta charges sales tax for merchandise ordered on this Web site based on the applicable state sales tax rate and the location to which the order is being shipped.
- Money Back Guarantee
1) If your purchase is not delivered by the carrier and is lost in transit, Stellavolta guarantees that you will receive:
a) A full refund plus shipping charges OR
b) A replacement
The Money Back Guarantee does not apply if:
a) The delivery is refused
b) Multiple Attempts have been made to deliver the purchase and the carrier returns the item to Stellavolta
c) The address provided is incorrect, unrecognizable, or undeliverable
2) If you receive an item that does not match your order and notify us within 14 days of delivery, Stellavolta will provide you with a prepaid return label to return the unopened item with all original accessories, manuals, packaging, and/or shrink wrap and:
a) Guarantees a full refund plus shipping charges upon receipt of the returned item OR
b) An exchange for the correct item
The Money Back Guarantee does not apply if:
a) The item returned matches the item ordered AND/OR
b) The item returned is opened and/or missing accessories, manuals, packaging, and/or shrink wrap
- International Orders Originating Outside of the U.S.
It is your (the buyer) responsibility to ensure items can be legally imported to your country. Import duties, customs/VAT taxes, or other clearance fees are not included in the purchase amount and are your responsibility. Rates vary and can be calculated using online tools, such as a Duty Calculator. Please check with your country's customs office to determine for certain what these additional costs will be.
- Return Policy
Exchanges or Returns
Please contact us before returning or exchanging an item to receive a return authorization (RA). We accept exchanges and returns for unopened items or damaged/defective products within 30 days of receipt of shipment (14 days for large ticket items or items that ship freight). A 15% restocking fee may apply to multiple quantity returns or large ticket items. A 15% restocking fee will apply for all products that ship freight. Exchanges and returns are not accepted after 30 days of receipt of shipment (14 days for large ticket items or items that ship freight).
To make an exchange or return for an unopened product, please call Stellavolta at (713) 869-4656 and obtain a Return Authorization. If the exchanged or returned product is unopened with all original accessories, manuals, packaging, and/or shrink wrap, you will be responsible for return shipping. If the product was sold with free shipping, shipping charges to deliver the item will be deducted from the refund amount. A refund to your method of payment will be processed within one week of receiving an authorized return minus any applicable shipping charges.
To make an exchange or return for a damaged/defective product, please call Stellavolta at (713) 869-4656 and obtain a Return Authorization. If the product is returned for being damaged/defective, we will provide a return shipping label for domestic shipping costs. If we test and confirm the product is damaged/defective and receive the product along with all original accessories, manuals, and packing, we will provide a refund for the purchase price of the product plus domestic shipping charges, if any, assessed at the time of purchase. International shipping charges, if any, will not be reimbursed. A refund to your method of payment will be processed within one week of receiving an authorized return. If we test and confirm the product is in full working order, a refund will not be provided and you will be responsible for providing a return shipping label to have the product returned to you.
- Store Hours
Customer service is available as defined on the Contact Us page of this Web site. Telephone calls will be monitored and recorded for quality and business purposes.